Plan subscriptions
Readyfolio is sold as monthly plans — Folio Starter, Permit Desk, Studio Folio, and Review Network. Refund requests are reviewed against usage in the current billing period and the date of the charge.
Workspace subscriptions
Subscription refunds are reviewed based on usage and billing date. You can cancel a workspace at any time from billing settings; cancellation stops the next charge but does not automatically refund the current period.
Billing errors and duplicate charges
If you were charged in error or see a duplicate charge, contact billing@readyfolio.website with the order or invoice reference and we will look into it.
How to request a refund
- Email billing@readyfolio.website from the address on the account.
- Include the order or invoice reference.
- Briefly describe what you would like reviewed.
Need general support instead?
For account, project, or product questions that are not billing-related, write to support@readyfolio.website.
§Contact
Questions about this document can be sent to legal@readyfolio.website.